Refund and cancellation policy
Last updated 11 August 2026
Two things protect you here. One is the law, and you get it automatically. The other is our own guarantee, which goes further. Both are set out below, separately, so you can see exactly which one applies to you.
Within 14 days of buying: change your mind for any reason, or no reason, and get your money back.
After that: turn up to everything, do the work, and if you're no better off at the end of Week 5, email us and we'll refund you in full.
1. Your legal right to cancel, 14 days
Because you're buying online, UK law gives you 14 days to cancel from the day after your purchase. You don't need a reason and you don't need our permission.
To use it, email lennoncoles@rebootacademy.co.uk and say you're cancelling. We'll refund you within 14 days of receiving that, to the card you paid with.
If you bought close to the cohort start date
This only matters if the programme is due to begin before your 14 days are up.
In that case we'll ask you to confirm you want it to start anyway. If you then cancel partway through, you're entitled to a refund minus a fair amount for the sessions already delivered. If you'd rather keep the full right, just tell us and we'll move you to the next cohort instead.
2. The Reboot Guarantee
This is ours, not the law's, and it covers the part the law doesn't: what happens if you do the whole thing and it doesn't work.
Turn up to every lesson and every check-in across the 5 weeks. Do the work in between. If you do all of that and you don't feel any better by the end of Week 5, email me and I'll refund you in full. No catch, no small print to argue with.
There's one practical bit, and we'd rather say it plainly than bury it: tell us within 14 days of your final session, so this isn't being settled months after the fact. Email lennoncoles@rebootacademy.co.uk and we'll refund the full amount within 14 days.
It's the only part we can't do for you. The programme is five weeks of live sessions and check-ins, and it can't work for someone who isn't there. That's the whole reason attendance is the bar rather than something vaguer about effort. We're not looking for a reason to say no, and we're not going to argue about a missed session because your car broke down. Tell us what happened.
What happens if we cancel or move something
- If we have to move a single session, you'll get as much notice as we can give and a rescheduled time.
- If we cancel the cohort entirely, or can't run it, you get a full refund. That isn't conditional on anything.
- If you need to move your onboarding call, just email us. That's scheduling, not a refund matter.
How refunds are paid
- Always back to the original payment method.
- Always the full amount, with no admin fee taken off.
- Within 14 days of us agreeing it, usually faster.
- How long it then takes to appear is down to your bank, normally 3 to 5 working days.
If you're not happy
Email lennoncoles@rebootacademy.co.uk. A real person reads it, and it's Lennon. If we can't sort it between us, nothing here removes your right to take it further, including through your bank or the courts.
These terms don't affect your statutory rights.